Terms and Conditions: These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Rakit Systems (Pty) Ltd ("Provider", “Rakit”, “us”, “we”, “our”) website located at the domain name www.rakit.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider.
Electronic Communications: By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Use of the site: You may only use this site to browse the content, make legitimate purchases and the User shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
E-Commerce & Privacy: The Website www.rakit.co.za sells Sport Rack Systems online. The use of any product or service bought from this Website is at the purchaser's risk.The User indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website and to improve content thereon.
Disclaimer of Warranty: The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, assume no responsibility for errors or omissions in these contents. The Provider further does not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Provider shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including, without limitation, data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Provider has been informed of the possibilities of such damages. The Provider cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Cookie/Tracking Technology: The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links: In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Delivery: When you click to make a purchase with us legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms & Conditions. You must not make any purchase through this site unless you understand and agree to all of our Terms and Conditions. Once payment is made for the purchase, it is deemed that you have read and understood the Terms and Conditions for such purchase. If you have any queries please contact us before making any purchase through this website.
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. The Provider will supply all goods to the delivery company in good order.
Please note most of our products are considered ‘oversize’ and as a result will need to be signed for on delivery. Please ensure someone will be available to sign for your Rakit delivery. All our Rakit systems include free delivery to all major South African cities.
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
For international deliveries please contact us.
Should you wish, collection can also be made from our factory by appointment only.
Order processing: Order processing will not begin until we receive a confirmed order and full payment.
Refunds/returns Policy: If you are not completely satisfied with your purchase, you can return the goods within 7 days of receipt. All returned items must be in original condition, unused, in their original packaging and the cancellation must be signed by the person who made the original purchase. Returned items will be replaced, repaired or refunded after being evaluated by Rakit. We only accept returns of items purchased directly online at www.rakit.co.za. If you purchased your product from one of the authorized Rakit dealers, contact the store directly to process your query. There are no refunds for shipping fees.
Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 7 calendar days. It is recommended that you use a return courier service that offers shipment tracking to ensure the return of the cancelled order. Only once the cancelled order has been received by Rakit, in the same condition as when it left the warehouse, will the refund be processed.
Stock availability: The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to (+27) 21 709 0360 or firstname.lastname@example.org
Credit Card Acquiring: Payment Gateway Credit Card Transactions are acquired by Virtual Card Services (VCS), a registered systems operator and payment gateway in South Africa. Card Holders may go to www.vcs.co.za to view the details.
Updating of these Terms and Conditions: The Provider reserves the right to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Choice of Law: This Website is controlled, operated and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the content and this Website.